SATFACTS: Live Cinema Broadcast Transmission Information

There was a major breakup at 1913GMT/2013BST/2113CEST.

Apologies for the continued disruption.

For those of you who spotted the sound issue at the opening interview: this was a fault from the OB truck and was like this throughout the world. Apologies for this

Hello and welcome to this first transmission of the new Met Opera season.

The tuning period of today’s transmission will commence at 15:00GMT/16:00BST/17:00CEST
Online clock here

Helplines:
The main European transmission help number is +44 (0) 8444 737373 – passcode 270661
If your a UK Picturehouse/Cityscreens taker your number is 08444 737373 – passcode 110688
If you are a Eutelsat 7a taker, your helpline is +1 713 481 0090 – passcode 4555428
If you are an Intelsat 905 taker on the Arqiva platform, your number is 0870 333 7999 or +44 1494 848852
If you are a Lansat taker, your number is 0203 026 9730

The Euro TX and Picturehouse numbers will only be active between 14:45 & 21:20GMT – 15:45 & 22:20BST today.  At other times you can call the numbers detailed here, general FAQs are available too.
Twitter feed: @satfacts

There is a problem with both Icecrypt and Topfield receivers locking to the Met this afternoon – We will update as soon as we have a resolution.
We believe we have a resolution.  Please do a power down reset, then retune. Timed 16:05GMT/17:05BST

There is an audio issue incoming from New York – resolved at 17:10 GMT
At the first interval 18:35GMT we appear to be running about 5 minutes late

Services ceased at 21:06GMT 

The test period will commence at 08:30GMT/09:30BST/10:30CEST and will last 1 hour
Online clock here
All services (except Swedish subs) will be available.  This test will be with 5.1 audio as published
There will be a further test of of Swedish (closed) subtitles at 09:30GMT/10:30BST/11:30CEST for 30 minutes. This test material will be stereo only
IS10-02 services established and stable 08:25GMT
IS905 & Eu5Wa services established and stable 08:30GMT
IS905, EU5Wa and IS10-02 English and German services dropped at 09:31GMT
IS10-02 Swedish/Russian service remains with closed subs in Russian and Swedish: Stereo only
There was a short service interuption at 09:37GMT to reconfigure subtitles
All running again and stable at 09:38GMT
Russian/ Swedish test compete – service ceased

There will be a closed subtitles test on IS10-02 at 17:30GMT, 18:30BST and 19:30CEST tonight.  The user conference will be active from 17:15GMT
Online clock here
Services established at 17:22GMT – Rus and Swe subs seen
Slight positioning issues with Swe subs – working on it
Swe subs now centred and at bottom of screen (17:51GMT)
Services ceased at 18:00GMT