SATFACTS: Live Cinema Broadcast Transmission Information

Hello and welcome to today’s transmission from Met Opera

There were multiple periods of black and loss of audio at 16:54GMT & 16:57GMT  – This was a TX issue in New York.  They have now switched their feeds so it should be stable from now on. You should not adjust your receivers….

There was a brief loss of service at 16:26 GMT lasting about 10 seconds – This was a TX issue and you should not adjust your receivers….

The tuning period for today’s transmission will commence at 15:00GMT/16:00BST/17:00CEST

FYI, during the trailer for “Two Boys” (before the live opera), when the title appears it will look like there was a sync hit.  That is an intentional look; the opera is about bad things in the digital age.

Helplines:
Please call the number that was published to you.

OR
If you are a Eutelsat 7a taker, your helpline is +1 713 481 0090 – passcode 4555428
If you are an Intelsat 905 taker on the Arqiva platform, your number is 0870 333 7999 or +44 1494 848852
If you are a LANsat taker, your number is 0203 026 9730

Twitter feed: @satfacts

Hello,

A reminder that there is a test this morning at 0930UK/1030CEST to check your dish alignment on IS-1002 and E5Wa and a chance to practice your tuning skills.

There is one feed on IS-1002 (with English subs burnt-in) and feeds on E5Wa with French or Spanish subs burnt in.

There was a major breakup at 1913GMT/2013BST/2113CEST.

Apologies for the continued disruption.

For those of you who spotted the sound issue at the opening interview: this was a fault from the OB truck and was like this throughout the world. Apologies for this

Hello and welcome to this first transmission of the new Met Opera season.

The tuning period of today’s transmission will commence at 15:00GMT/16:00BST/17:00CEST
Online clock here

Helplines:
The main European transmission help number is +44 (0) 8444 737373 – passcode 270661
If your a UK Picturehouse/Cityscreens taker your number is 08444 737373 – passcode 110688
If you are a Eutelsat 7a taker, your helpline is +1 713 481 0090 – passcode 4555428
If you are an Intelsat 905 taker on the Arqiva platform, your number is 0870 333 7999 or +44 1494 848852
If you are a Lansat taker, your number is 0203 026 9730

The Euro TX and Picturehouse numbers will only be active between 14:45 & 21:20GMT – 15:45 & 22:20BST today.  At other times you can call the numbers detailed here, general FAQs are available too.
Twitter feed: @satfacts

There is a problem with both Icecrypt and Topfield receivers locking to the Met this afternoon – We will update as soon as we have a resolution.
We believe we have a resolution.  Please do a power down reset, then retune. Timed 16:05GMT/17:05BST

There is an audio issue incoming from New York – resolved at 17:10 GMT
At the first interval 18:35GMT we appear to be running about 5 minutes late

Services ceased at 21:06GMT 

The test period will commence at 08:30GMT/09:30BST/10:30CEST and will last 1 hour
Online clock here
All services (except Swedish subs) will be available.  This test will be with 5.1 audio as published
There will be a further test of of Swedish (closed) subtitles at 09:30GMT/10:30BST/11:30CEST for 30 minutes. This test material will be stereo only
IS10-02 services established and stable 08:25GMT
IS905 & Eu5Wa services established and stable 08:30GMT
IS905, EU5Wa and IS10-02 English and German services dropped at 09:31GMT
IS10-02 Swedish/Russian service remains with closed subs in Russian and Swedish: Stereo only
There was a short service interuption at 09:37GMT to reconfigure subtitles
All running again and stable at 09:38GMT
Russian/ Swedish test compete – service ceased